Think about how different the business environment is than it was when we first started coming in Asia. For one thing, the nature of work force has changed. Workers are more sophisticated, better informed, (less educated?) and have more options than ever before.
If you cannot find people who want to work, maybe it is only that there are not as many people willing to put with the way our industry typically treats them.
Could you hire someone -especially a locale- today who would accept the conditions you endured when you first started working? I sure can't...
If you understand and address these societal and cultural shifts when creating or re-thinking your restaurant, you can create a corporate culture where legendary service flourishes.
You establish a culture where excellence is the norm and many the typical "people problems" most operators experience with their staff never come up.
Solving problems is good ; eliminating problems is great!
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